After two decades of sitting across the table from people in their most difficult moments, I've noticed something that I can't unsee.
In almost every end-of-life dispute I've mediated, the ones where the relationship is fractured beyond recognition, where lawyers are involved, where people can barely be in the same room, there was a pivotal moment. Six months earlier. A year earlier. Sometimes just a few weeks.
A moment where someone felt dismissed. Where a concern was raised and brushed aside. Where a difficult conversation was avoided because it felt too uncomfortable, too risky, too early.
That moment is almost never dramatic. It's a co-founder who says "I think we need to talk about equity" and gets told "let's deal with that later." It's an employee who raises a concern about their manager and is told to "just work it out." It's a family business where the next generation's ideas are met with silence.
The conversation that needed to happen didn't. And in its absence, something else grew: resentment, mistrust, a narrative about the other person's intentions that hardened over time into something that felt like fact.
By the time people come to me, they're often exhausted. They've spent months, sometimes years, in a state of conflict that has consumed their energy, their sleep, their ability to focus on the work or the relationship that actually matters to them. And when we trace back the timeline together, that pivotal moment always emerges.
I don't say this to assign blame. The truth is, most of us aren't equipped for these conversations. We're not taught how to raise difficult issues in a way that doesn't escalate. We don't have frameworks for navigating disagreement when the stakes are personal. And in many workplaces and partnerships, there's no safe space to have these conversations at all.
This is why I've become increasingly focused on what happens before the dispute. Not conflict resolution, but conflict prevention. Not mediation, but facilitated conversations, the kind that happen when people still have goodwill, when the relationship still has room to grow.
The conversation you should have had six months ago is the one I want to help you have today.
If something feels off in your partnership, your team, or your business relationship, don't wait for it to become a dispute. The earlier we talk, the more options we have.
Linda Heng
Mediator, Trainer & Conflict Specialist